FAQ

Frequently Asked Questions

I have completed the registration but can't login to sandbox what do I do?

The Sandbox server is rebuilt with a fresh database once a week. This means that if your account is created it will take some time before your account is active in Sandbox. Typically the build starts on Thursdays and becomes live on the following Monday. I.e. if you complete the registration on a Wednesday you will be able to use the forgotten password link firstly on the following Monday to retrieve your password.

Where can I find my API tokens?

To find the API tokens you need to login and navigate to Company/APIs/View/Show Credentials.

Where can I find an API's documentation (manual or guidebook)?

The documentation available can be found for each request within either our API Reference or Swagger page.

Does Avinode have any restrictions by client's ip-addresses?

We do not have any IP address restrictions.

I have issues completing any API request, what's wrong?

First of all make sure you are using the correct API tokens. If you are using our API Reference or Swagger page you will have to enter "Bearer [your token]" when authenticating.
Timestamps required to be entered in the following format: 2021-01-01T09:30:15.123Z.

I need assistance from Avinode

Please reach out to [email protected] and we will come back to you as soon as possible.


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