The Sandbox server is rebuilt with a fresh database once a week. This means that if your account is created it will take some time before your account is active in Sandbox. Typically the build starts on Thursdays and becomes live on the following Monday. I.e. if you complete the registration on a Wednesday you will be able to use the forgotten password link firstly on the following Monday to retrieve your password.
To find the API tokens you need to login and navigate to Company/APIs/View/Show Credentials.
We do not have any IP address restrictions.
First of all make sure you are using the correct API tokens. If you are using our API Reference or Swagger page you will have to enter "Bearer [your token]" when authenticating.
Timestamps required to be entered in the following format: 2021-01-01T09:30:15.123Z.
Please reach out to [email protected] and we will come back to you as soon as possible.
Updated over 1 year ago